Frequently Asked Questions

You can book your transport through our website's secure booking form, via our mobile app, or by messaging our 24/7 dispatch center directly at +44 7455 015911. We recommend booking at least 24 hours in advance for airport transfers to guarantee vehicle availability.

We are based in Bath and primarily serve the city and its surrounding villages. Our specialised airport transfer service covers all major UK airports including Heathrow, Gatwick, Bristol, Stansted, and Birmingham. We also handle long-distance regional transfers upon request.

Absolutely. All Timo drivers are fully licensed by the Bath & North East Somerset Council. They undergo regular DBS checks and medical examinations. Every vehicle we operate is fully insured for private hire use and undergoes rigorous safety inspections every 6 months.

We offer flexible payment options to suit your needs. You can pay via credit/debit card (Visa, Mastercard, Amex) through our secure online portal, in-car via contactless terminal, or in cash directly to the driver. Business account billing is also available for regular corporate clients.

Yes, we can provide child car seats or booster seats upon request for a small additional fee. Please specify the age of the child when making your booking. Alternatively, you are welcome to use your own seat, which we can safely store at our office for your return journey.

We monitor all flights in real-time. If your flight is delayed or arrives early, your driver will automatically adjust their arrival time. Our standard airport pickup includes 45 minutes of free waiting time from when the flight lands, ensuring you have plenty of time for immigration and baggage claim.